1. Scope
This policy explains how LeadRelayApp collects, uses, and protects information from website visitors, subscribers, and end users of our messaging workflows.
2. Information we collect
- Contact details submitted through onboarding and support forms
- Account profile details for owner and operator access
- Communication metadata and message content required to deliver service
- Usage and diagnostic data for reliability, fraud prevention, and analytics
3. How we use data
- Operate missed-call response, lead qualification, and notifications
- Provide plan-specific features including reports and dashboards
- Secure the platform, monitor abuse, and resolve incidents
- Send service updates, billing communication, and support replies
4. Data sharing
We share data only with providers required to run LeadRelayApp, including messaging, billing, infrastructure, and email systems, or when legally required. We do not sell personal data.
5. Retention and security
Data is retained only as long as required for service delivery, contractual obligations, and legal compliance. We apply technical and organizational controls to reduce unauthorized access.
6. Your choices
You may request access, correction, or deletion of certain data, subject to legal and operational constraints. Owners can also request account offboarding.
7. Contact
Privacy inquiries: support@leadrelayapp.com